Right of withdrawal

The principle

For distance purchases, consumers normally have fourteen (14) days to withdraw (article L.221-18 of the French Consumer Code).

The exception for digital content

This right cannot, however, be exercised for the supply of digital content not provided on a tangible medium where performance has begun before the end of the withdrawal period, where the consumer has given prior express consent and acknowledged losing their right of withdrawal (article L.221-28 1° of the French Consumer Code).

The packs sold on glowy.pro are digital content delivered immediately via a download link. At checkout, a checkbox asks you to expressly consent to immediate delivery and to waive your right of withdrawal. By ticking that box and paying:

• you request immediate performance of the order (delivery of the download link);
• you acknowledge losing your 14-day right of withdrawal.

No refund can therefore be claimed under the right of withdrawal after delivery. This waiver does not affect any other right: if a file is defective or does not match its description, the legal guarantees described in article 7 of the Terms of sale fully apply — write to contact@glowy.pro.

Model withdrawal form

Where the right of withdrawal does apply (for instance if the waiver checkbox was not offered), you may use the following template, sent to contact@glowy.pro:

To Corentin Quivoron — Glowy, 6 rue des Fonds Verts, 75012 Paris, France — contact@glowy.pro

I hereby give notice that I withdraw from the contract of sale of the following digital content:

— Ordered on: [date]
— Email used for the order: [email]
— Pack(s) concerned: [names]

Date: [date]